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McDonald's USA Announces New U.S. Restaurant Training and Engagement Initiative for Restaurant Supervisors and Crew

Expansive training program grounded in supporting safe and respectful workplaces begins in U.S. restaurants this October

Aug 28, 2019

CHICAGO, Aug. 28, 2019 /PRNewswire/ -- McDonald's USA and the National Franchisee Leadership Alliance (NFLA), the elected body representing more than 2,000 McDonald's U.S. franchisees, today announced the introduction of training to support a professional, safe and respectful workplace.  The program's aim is to educate and empower approximately 850,000 individuals working at McDonald's brand restaurants across the country with important information, resources and training that support building healthy relationships and trusting work environments. This effort will start in October and builds on the training launched in the fall of 2018, which was completed by 95% of U.S. franchisees and restaurant general managers.

"There is a deeply important conversation around safe and respectful workplaces in communities throughout the U.S. and around the world," said Chris Kempczinski, President of McDonald's USA. "Together with our franchisees, we have a responsibility to take action on this issue and are committed to promoting positive change. These actions are one more step we are taking to raise awareness at all levels of McDonald's that will transfer both inside and outside the workplace."

"Our aim is that each of the over 2,000 U.S. franchisees commit to implementing the program in their restaurants so that the positive impact of this training reaches all individuals who work at brand McDonald's restaurants," said Dorothy Stingley, a member of the NFLA executive team, President of McDonald's Women Operators Network, franchise owner and 36-year veteran of the McDonald's business. "People come to work at a McDonald's because they want the chance to be a part of a community and grow as individuals. Our job as employers is to make that possible while fostering an environment where those ambitions are never compromised by concerns of safety. As franchisees, we're developing comprehensive programs centered on building healthy relationships, trusting environments and resolving conflict to support our people in all facets of their lives – at work, at home and out in their communities."

Beginning in October, restaurant supervisors and crew will be trained through a combination of interactive and computer-based training programs and in-person discussions in the following areas:

  • Mitigating Workplace Violence: Will train employees to recognize indicators and develop the skills and confidence they need to safely diffuse difficult situations that may arise with customers, employees, and others.
  • Safe and Respectful Workplace: Will educate supervisors and crew on harassment, discrimination and retaliation prevention, how to report a complaint and, importantly, how to appropriately engage as a bystander.
  • Unconscious Bias:  Will build understanding for supervisors and crew on how unconscious bias can negatively impact relationships and that there are stereotypes, both negative and positive that exist in our subconscious that can affect our behavior and perceptions.
  • Anti-Bullying: Will support identification and prevention of bullying behavior of all kinds both in and outside of the workplace.
  • Bystander: Will review different bystander scenarios, power dynamics, and mitigation tactics.

Feedback will be collected through surveys and discussion groups from employees, franchisees and outside experts to inform future enhancements to the training. The curriculum for the next phase of this effort will be shared in 2020.

This national training effort is rooted in ensuring all employees have an equal opportunity to grow and succeed, whether at a franchise restaurant or the Corporation. Additional efforts that support this endeavor include:

  • Enhanced policy on discrimination, harassment and retaliation prevention in January 2019 informed by RAINN, the nation's largest anti-sexual violence organization. The policy contains clear language on workplace conduct, manager responsibilities, employee resources, and the investigation process. The full policy, which applies at all corporate-owned restaurants is made available as a resource to franchisees, is available here, embedded in McDonald's larger global human rights commitment.
  • Extended resources in June 2019 and McDonald's Corporation now offers a free intake hotline to call with any employment concerns that franchisees may offer to their employees to supplement what franchisees offer in their organizations.
  • Committed to annual policy and training reviews informed by continuous feedback from stakeholders, employees, and franchisees.
  • Developed global gender balance and diversity strategy. By 2023, McDonald's Corporation aims to improve the representation of women at all levels, achieve gender equality in rewards and career advancement, and better recognize the impact of women on its business. As part of this initiative, in March McDonald's signed on to the UN Women's Empowerment Principles to help accelerate global efforts to address this critical issue. Read more on this initiative here.
  • Reiterated Long-Standing Inclusive Contractual Practices. McDonald's Corporation does not and will not, as a condition of employment, require mandatory arbitration of harassment and discrimination claims. Read more here.

About McDonald's USA
McDonald's serves a variety of menu options made with quality ingredients to more than 25 million customers every day. Approximately 95% of McDonald's nearly 14,000 U.S. restaurants are independently owned and operated by businessmen and women. For more information, visit, or follow us on Twitter @McDonalds and Facebook at


SOURCE McDonald's Corporation

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